Hi, I'm Mike.

About

By day I'm Head of Support at Unstoppable Domains, leading the team that looks after our customers and shaping how support runs across the company. Before that I was the company's Growth Manager, running its social channels, designing customer-acquisition campaigns, producing written and video content, managing large-scale email programmes, and building internal AI tools and agent skills. Earlier still, I spent three years managing the company's online communities and front-line support.

Earlier, I spent 14 years in public service, which sharpened my instincts for IT systems, data analysis, policy writing, and training - plus the composure that comes with high-pressure work. I'm adaptable, equally happy solo or in a team, and I like solving problems and picking up new tools quickly.

What I do

• Support & customer experience — leading support operations, escalations, help-centre content, and tooling.
• Growth & marketing — social, email and lifecycle campaigns, copywriting, video, and go-to-market.
• Data & technical — SQL, dashboards, Google Analytics (GA4), and building AI tools with agentic coding.
• Community & enablement — community management, documentation, and training.

Off the clock

• Homelabbing - self-hosted media servers, Docker, home automation and networking.
• Agentic coding for web projects and personal productivity.
• 35mm and digital photography.
• Licensed amateur radio operator (callsign M6MQQ), launching pico balloons and tracking WSPR telemetry.